Conditions for late trains

• VIA Rail offers travel credits for delays exceeding one hour or when the train is replaced by alternate transportation when the final destination is in the Québec City-Windsor Corridor. In such cases, the travel credit is based on the cost of the portion in the Québec City-Windsor Corridor portion only.
• If your final destination is in the Quebec-Windsor Corridor, delays over one hour but under four hours entitle you to a travel credit representing 50% of the fare price paid for the delayed trip. You are entitled to a 100% credit of the fare price paid for the delayed trip if the delay is over four hours.
• The value of your late train travel credit is calculated based on the price before taxes that you paid for the journey affected by the delay. If your tickets are for a round-trip, the travel credit is based on the journey (there or back) during which you experienced a delay, and not on the total price of your tickets, unless your train has been delayed in both directions.
• This credit is applicable towards the purchase of a new train ticket in the following 12 months, depending on the final destination of the delayed train.
• When you arrive at your final destination at the scheduled time, you are not entitled to a late train travel credit, even if one or more corresponding trains have been delayed along the way. 

Conditions when trains are replaced by alternate transport

In exceptional circumstances (e.g., when track works cause a section of track to be taken out of service), buses may be used to ensure connections between one or more of our stations.

• For the portion of the trip made by bus, we will grant you a travel credit equal to 50% of the fare (taxes not included) you would have paid to travel the same distance by train.
• In Business, the travel credit is equal to half the price you would have paid in Economy class. The amount you paid for the Business class service will be refunded. 
• Late train travel credits are not applicable for trips outside the Québec City-Windsor Corridor.

Only the segment of your trip travelled by bus will be considered. As an example, if you are travelling from Montréal to Québec City and must complete the Saint-Hyacinthe/Montréal leg of your trip by bus, you may obtain a credit equal to 50% of the amount you would have paid (taxes not included) for a journey between Saint-Hyacinthe and Montréal.

How your credit will be applied?

A stopover breaks a trip into separate "segments", with each segment treated as a distinct trip when applying credit.

In the case of connecting travel aboard the Toronto-Vancouver (the Canadian) train, Toronto is always considered a stopover, and any travel east of Toronto is considered a new segment.

For example, if your connecting train to Montréal arrives late, the credit will be based on the Toronto-Montréal segment only.

In the event that your trip takes place exclusively on The Ocean between Halifax and Montreal, without any connection in the Corridor, there will be no entitlement to a travel credit.

Also, if you are a VIA Préférence member, you can choose to receive eight (8) VIA Préférence points for every dollar of credit in lieu of a late train travel credit. To claim points, contact VIA Préférence and indicate that you are requesting points instead of a travel credit.

Please note that it is the delay at destination that determines the conditions of the late train travel credits.

*Credits calculated based on Economy class.