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Next tab will go to the map. Use this link to skip the station map.I forgot to book with my VIA Préférence number. How can I claim the points for my trip?
If you forgot to add your VIA Préférence number to an upcoming trip, consult My Bookings section, select your trip and under “Add/view passenger information” you will be able to add your VIA Préférence number.
You can request retroactive credits for trips that took place in the last 6 months or for trips booked up to one month prior to your enrolment in the program. To receive your retroactive credits, call us at 1 888 VIA-PREF (1 888 842-7733) or TTY 1 800 268-9503 (for persons with a hearing or speech disability).
Questions related to the same topic
Earning points
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How can I earn VIA Préférence points?
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Do I earn points for someone else's travel if I'm the one who booked?
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Can I earn points on trips I booked before enrolling in the program?
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When will the points I earned appear in my account?
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I became a VIA Préférence member and travelled, but I haven't received my points. Why?