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Next tab will go to the map. Use this link to skip the station map.Will I get a refund if there is a change in equipment and I cannot sit in the seat that I paid for?
We will always do our best to keep you in your selected seat. However, due to business or operational constraints, it is possible that we will not be able to honour your seat selection.
Passengers who added Standard or Premium seat selection to their trip will be reimbursed if they can no longer be placed in the seat they selected.
There will be no refund or compensation provided if seat selection was included in the fare selected.
Questions related to the same topic
Booking information
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How do I buy a ticket online?
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Can I purchase a VIA Rail ticket at the station?
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How far in advance can tickets be booked online?
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Can I select or change my seat when booking a VIA Rail train trip?
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Why is seat selection only available in the Corridor?
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Do I have to pay if I want to change my seat?
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What is a Premium Seat?
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If I am travelling with someone, how do I make sure we can sit next to each other?
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Will it be possible to change my seat once on board?
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What types of payment are accepted online?
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Can I change or cancel my booking once it's completed?
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I lost or accidentally deleted my ticket. What can I do?
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How do I get a refund for my VIA Rail ticket?
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Are VIA Rail tickets transferable?