1.9. It is the member’s responsibility to keep their VIA Profile up-to-date, including contact information. Members shall be responsible for advising VIA Rail immediately if any of the information that the member was required to submit when he/she registered for the Program changes (including, but not limited to, name, mailing address, email address, and phone number). Proof of a name change is required. Members may update their information by contacting VIA Rail (see How to Contact Us below) or through their VIA Profile preferences at any time thereafter (by logging in to their VIA Profile). VIA Rail is not responsible if the member cannot be contacted or does not receive important Program notifications because the member has not provided current or accurate information.

2.1. VIA Préférence points are awarded on the purchase of VIA Rail tickets and travel passes for all routes and all classes of service where VIA Rail operates in Canada. VIA Préférence points are also awarded on eligible fees and optional products, including but not limited to: baggage not included in the selected fare allowance (as per VIA Rail baggage policy), fees for travelling with a pet, fees for an unaccompanied minor, packaging products available in station, and one-time lounge passes. The list of eligible items may change from time to time without notice and can be found in the Earning section of the VIA Rail website. VIA Préférence points are calculated with reference to the purchase price of the items purchased, less applicable discounts and taxes as shown on the purchase receipt.

4.1. VIA Préférence points may be redeemed by members for travel throughout VIA Rail’s network, whether in the form of tickets or travel passes. VIA Préférence points may also be redeemed for eligible fees and optional products, including but not limited to: baggage not included in the selected fare allowance (as per VIA Rail baggage policy), fees for travelling with a pet, fees for an unaccompanied minor, packaging products available in station, and one-time lounge passes. This list of eligible items may change from time to time without notice and can be found in the Redeeming section of the VIA Rail website. The number of VIA Préférence points required to make a purchase is indicated on the VIA Rail website at the time of booking and will vary depending on multiple factors including date and time of travel, route (departure and destination), and fare class. Points requirements are provided by item (fares being one item, baggage another item, etc.) and are those required for all passengers in the member’s reservation and all of their trips. Members can select the eligible item(s) they wish to pay with points. An item cannot be partially paid with points. Members who do not have enough points for all passengers or trips in the reservation, or do not wish to use their points for all passengers or trips, will have to make separate bookings.

4.2. Members are solely responsible for the payment of taxes applicable on the items purchased using VIA Préférence points. Taxes will be calculated based on the price of the relevant items and are payable by the member using a form of payment other than points at the time of booking.

4.7. VIA Préférence points cannot be redeemed for the following: i) all-inclusive packages or tickets sold by tour operators, sales agents and travel agencies; ii) partial charters or group fares; iii) commercial account sales; iv) souvenirs; v) food and beverages; vi) the purchase of gift cards; vii) services offered by VIA Rail’s partners and intermodal services; viii) taxes; ix) service charges; or x) any other products or services that VIA Rail may specify from time to time or where prohibited by law.