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FAQ - VIA Préférence Loyalty Program
Basics and enrolment
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What are the benefits of being a VIA Préférence member?
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How can I become a VIA Préférence member?
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Where can I go to see if I am already a VIA Préférence member and find my membership number?
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Will I receive a membership card upon enrolment in the program?
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I lost my membership card. How can I obtain a new one?
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Where can I find my VIA Préférence account activity?
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Can I enrol my child in the VIA Préférence program?
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Will I receive regular updates about my VIA Préférence account or information on the program?
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Where do I go to update my profile information?
Earning points
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How can I earn VIA Préférence points?
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Do I earn points for someone else's travel if I'm the one who booked?
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Can I earn points on trips I booked before enrolling in the program?
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I forgot to book with my VIA Préférence number. How can I claim the points for my trip?
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When will the points I earned appear in my account?
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I became a VIA Préférence member and travelled, but I haven't received my points. Why?
Redeeming points
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What can I redeem my points for?
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What is excluded from points redemption?
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How can I redeem my points?
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How many VIA Préférence points do I need to redeem for my trip?
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Can I use points for only a part of my trip?
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Can I redeem my points for someone else's travel?
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What will happen to my VIA Préférence points if I need to change or cancel my trip?
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When will the points be deducted from my account after I've made a redemption?
Points transfer
Membership levels and benefits
